Website Care Plans
Updates, backups, security patches, and monitoring handled every month so your site never rots.
Who this is for
If any of this sounds like you, we should talk.
You launched a site and now it is on your plate
Plugin updates, security patches, broken forms. It is not your job to do this every week, but it is on your list. You want it off your list.
Your last agency disappeared after launch
Nobody is monitoring uptime. Backups are unclear. The contact form has been broken for a month and you did not know. You want a partner who actually watches.
You run a store and downtime costs you
Every hour your store is down is revenue lost. You want monitoring, fast incident response, and someone who picks up.
You want predictable monthly ownership
A retainer with a clear scope, monthly reports, and a known turnaround for small content edits. No mystery invoices, no scope creep.
What changes for you
Outcomes you can point to, not features you can ignore.
- Your site stays up, with uptime monitoring and incident response when it does not.
- Plugins, themes, and core stay current without breaking your live site (staging first, every time).
- Backups happen on a verified schedule and can be restored in under an hour.
- Security patches land within hours of disclosure for critical CVEs.
- A clear monthly report covering uptime, performance, security events, and the work we shipped.
What is included
Scope, organized by phase.
Discovery (Phase 1 of 5)
Phase 1
Discovery
What we lock down in this phase before moving on.
- Site health audit
- Hosting and backup review
- Security baseline scan
- Performance baseline (Core Web Vitals on real devices)
Pick a tier
Tiers scaled to what your site is worth to the business.
Essential Care
The baseline every live site needs. Nothing rots, nothing surprises you.
- Plugin, theme, and core updates, staged and verified before they touch production
- Daily backups with verified restore tests
- Security monitoring with same-day patching for critical issues
- Multi-region uptime monitoring with incident response
- Small content edits each month
- Monthly report covering uptime, security, and work shipped
Most picked
Growth Care
For sites that drive leads and revenue. Performance gets a budget, not a shrug.
- Everything in Essential Care
- Performance budget with monthly Core Web Vitals checks and tuning
- Priority response with a tighter incident SLA
- Expanded content edits and minor design tweaks
- Quarterly review with a 90-day roadmap
- Deeper monthly report with performance and traffic trends
Commerce Care
For stores where an hour of downtime is revenue lost. Built around the checkout.
- Everything in Growth Care
- Checkout and payment-flow monitoring
- Monthly CRO checks on key funnel pages
- Priority response with a named on-call engineer
- Peak-season readiness checks before sales events and launches
- Annual security posture review
How an engagement works
From hello to handoff, step by step.
Health audit
We run a full audit on your live site. Hosting, backups, security, performance, plugin sprawl. You see exactly what shape the site is in.
Stabilization
First month is about catching up. We patch critical issues, clean up backup gaps, set up monitoring, and put a staging environment in place.
Pick your tier
Three plans (Essential Care, Growth Care, Commerce Care) scaled by depth of work and response time. You choose based on how much your site is worth to you.
Monthly cadence
Updates staged and verified, security scans, performance checks, and your small content requests. You get one monthly report covering all of it.
Quarterly review
Every quarter we sit down with you, review the data, and plan the next 90 days. Care plans should compound, not just keep the lights on.
Case study
Spottle
Multi-year ongoing relationship with zero data-loss incidents and consistent uptime through traffic spikes and platform updates. Munjal Auto runs on a similar quarterly AMC model.
Post-launch, Spottle needed someone to watch the booking platform around the clock. Bookings flowing through a live system with payment integrations meant any downtime or broken plugin update would directly cost the business.
We took over hosting plus maintenance under a single retainer. Set up multi-region uptime monitoring, automated daily backups with weekly restore tests, a staging environment for every change, and a 24-hour response SLA on incidents.
Why us
What you get with WitsCode that you don't get elsewhere.
Staging first, always
We never run updates directly on production. Every plugin, theme, and core update goes through staging, gets verified, then ships to live with a rollback ready.
Real engineers on call, not a ticket queue
When the site goes down, an engineer who knows your stack picks up. You are not routed through three tiers of support.
We work on sites we did not build
WordPress, Shopify, WooCommerce, custom. If we can audit it and stand up a clean staging environment, we can care-plan it.
WitsCode rebuilt our Shopify store so it finally converts the traffic we were already getting. They understand speed and storytelling in equal measure, and the store has been a real growth lever since launch.
Frequently asked
Questions before you reach out.
Plugin, theme, and core updates (staged first), backups with verified restores, uptime monitoring with incident response, security patching, performance checks, small content and design changes, and a monthly report. Higher tiers add deeper work like security audits and quarterly performance sprints.
Response time depends on tier. Critical incidents (site down, payment processing broken, security breach) trigger same-day response on every plan. Higher tiers carry tighter SLAs and a named on-call engineer.
Yes. Care plans are month-to-month with no long-term lock-in. We earn the next month by being useful, not by trapping you in a contract.
Yes, with one prerequisite: we run a health audit first. If the site is on a stack we support and a staging environment can be stood up cleanly, we onboard you. The audit also gives you a clear picture of what shape the site is in.
Tiers scale on depth of work and response time. Lower tiers cover the essentials (updates, backups, monitoring, small edits). Higher tiers add proactive performance work, security audits, deeper monthly reporting, and faster SLAs. We will recommend a tier based on what your site does for the business.
Yes. Shopify, WooCommerce, WordPress, headless, and custom Next.js sites all fit. The work differs by stack (Shopify needs less plugin patching, more theme and app monitoring), but the principles are the same.
Bigger work (a new feature, a redesign, a CRO sprint) gets scoped separately. Care plan retainers cover ongoing maintenance and small changes. Anything beyond that is a project with its own quote.
Ready to stop worrying about your site?
Start a project. We will run a free health audit and tell you which tier actually fits your site.